Refund Policy

Last Updated: 18/09/2023

Thank you for choosing TheMadCloud for your digital product needs. We are committed to ensuring your satisfaction with our products. Please read this Refund Policy carefully.

Digital Product Refunds

We offer refunds for digital products in the following circumstances:

a. Product Defects: If you encounter a technical issue or defect with the digital product that prevents its proper use, we will offer a refund upon verification of the issue. Please contact our customer support team within [Number of Days] days of purchase to report the defect.

b. Unauthorized Purchases: If you believe there has been an unauthorized purchase made using your account, please contact us immediately, and we will investigate the issue. If we determine that an unauthorized purchase has occurred, we will provide a refund.

Refund Procedure

To request a refund, please contact our customer support team at Info@themadcloud.tech with the following information:

  • Your name
  • Order number
  • Description of the issue or reason for the refund request
  • Any relevant supporting documentation or evidence

Our customer support team will review your request and may request additional information. Once the refund is approved, it will be processed within 5 business days.

Refund Exceptions

Please note the following exceptions to our refund policy:

  • Refunds will not be granted for issues or defects caused by factors outside of our control, such as user error, third-party software conflicts, or changes in device specifications.
  • Refunds will not be provided for digital products that have been substantially used or downloaded.
  • We do not offer refunds for services or consulting fees, as these are non-tangible services.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:
Email: Info@themadcloud.tech
Phone: +(44) 7307 584393
Address: 7, Coronation Road, Dephna House, LAUNCHESE #105, London, NW10 7PQ, UK

Themadcloud (THEMADCLOUD LTD)
© 2023 Registered in UNITED KINGDOM, Number 15154181

Changes to our Privacy Policy
Should our privacy policy undergo changes, they will be posted here, and users will be notified via email.

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